FAQs

Currently you can only purchase the Pastel brand makeup products in the UK exclusively via our website www.pastelcosmeticsuk.com

Yes. Every single product in our range is 100% cruelty-free. We pride ourselves on being one of the few leading makeup brands who can make this statement.

Around 80% of our product range is Vegan. Our Show By Pastel range is 100% Vegan. Features of our products include; Cruelty-Free, Vegan, Gluten-Free, Paraben-Free, Waterproof, Dermatologically Tested, Ophthalmologically Tested, Volume Tested, Halal Certified, 8-Hour, 12-Hour, 16-Hour, 20-Hour and 24-Hour Long Lasting. Each applicable feature will be clearly stated in the description for the relevant product.

Halal Certified means our products are developed and manufactured in accordance to the requirements set out by various internationally recognised bodies which determine if the products are in compliance with Islamic Law. These strict parameters are constantly met as it is particularly important for our Muslim customers. In terms of alcohol content in our Nail Polish and Nail Care products, we do not use Ethyl alcohol which is fermented for human consumption (hence why it is considered haram). We use Isopropyl alcohol and N-Butyl alcohol which originate from petrochemistry and are never used for human consumption and they are therefore classed as Halal.

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You do not need to have an account to place an order. However, creating an account will enable you to checkout faster for future orders. You will also be able to view previous orders and your wishlist will stay saved.

We use the most appropriate parcels for each order individually. If just one product is purchased then a padded envelope may be used depending on its size. For multiple products in one order a small parcel size carton will be used.

We can only accept one discount code per order.

The cut-off time for Next Day Delivery service is 3pm Monday-Friday (excluding Bank Holidays). If you place an order outside of these hours, on a Bank Holiday or weekend, then your order will be processed and despatched the next business day.

Yes. Your order must be above £20 after any discount code or promotional discount is applied to be eligible for the free Standard Delivery service.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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